Excellent experienceThe service dept is 2nd to none. I have had 2 campers repaired at Dehaan’s. Both times I was completely satisfied. Kylee kept me informed of the progress, contacting the manufacture when necessary. She allowed me to come in, brain storm with technician, to make some structural changes which we both agreed would strengthen the front of the camper. If for no other reason, buy a camper from Dehann because of the service Department. It is a family owned business and they do care about their customers. - Ron
ThanksWe checked out Dehaan after my father spoke with Kim about some tiny Rv’s. We are familiar with the area. In the past we always purchased Rv’s from another dealer however the quality is just NOT there! All the Dehaan employees are so friendly. We ended up trading in our KZ Escape for a North Trail. I love it! Kim and the service team are great! Thanks again ?? - Dennis
Thank YouWe have purchased two new trailers from DeHaan RV on the way to our retirement trailer, a 36 foot 5th wheel and we will continue to only see them for our RV needs for sales and service. We did see the model trailer we wanted on their lot, but since we wanted dual pane windows, our trailer was ordered from the factory. When it arrived, we were surprised that our trailer windows only had two 3” X 6-1/2” screens for the bedroom, one on each side of the bed. The bedroom exit window did not have a screen! The model with single pane windows had 8” X 8-1/2” screen openings on each side of the bed and a 16-1/4” X 25” screen window at the exit window, a huge difference. I wanted to contact the manufacturer directly to point out the defect, and after six months of chasing from department to department, I was totally exhausted and amazed at the lack of their ownership for this engineering lapse. This is where Kylee took over and relentlessly communicated to the manufacturer my frustration and need for an adequate bedroom window. It took some time, but she did get a warrantee replacement exit window with a 16-14? X 25” screen! Working with the DeHaan Service Department is easy. When my trailer needs service, they ask me when I plan to use the trailer and then they work out a schedule for me to bring it in and they have it ready as promised. Ron & Christine Hopkins Happy DeHaan Customers - Ron
This company is as good as it gets!This company is as good as it gets! We recently took our Coachman RV to Dehaan to have the flooring replaced and the slide serviced. Kylee heads the service department and her dedication to quality customer service and repairs is very evident. This was not an inexpensive repair, but deep down, we know that for the money, we received a quality job. We were kept informed of the progress, complete with photos, and were consulted each time Dehaan discovered an area of concern that could/should be addressed. The technician that installed our flooring and serviced our motorhome is very talented and we are very, very satisfied with the result. It is evident that he takes pride in his work. We anticipate and look forward to a worry-free 2012 camping season!
If you are looking for a small family operation that cares about you and your coach, you would be well served to make the trip to Elkhorn, Wisconsin. We are confident that they would not be satisfied with the job unless you are. We happily give them a big thumbs up! - Chris
Wonderful experience!We had a wonderful buying experience at DeHaan RV. No pressure and was able to order exactly what fit our needs and budget. I am very impressed with the high level of detail that was given to making sure that everything in the unit was functioning perfectly prior to delivery. We can’t wait to get on the road next spring and enjoy our new trailer! - Jon
Very Pleased!We are very pleased with our new Leprechaun Motorhome we bought from your great family company. We had a great experience with you all. We were on a tight schedule on our trip and you all worked so hard to expedite our purchase and get us back on our way. The next day we found out we had a problem with our electrical connection between our RV and Jeep we were towing. I called and they told us to bring it in and had a techician assess the problem and found it right away and got us fixed and on the road. Great Family business pleasant experience and great service. Thank you Kim and Dave! - Chuck
Great customer service!Although we didn’t buy our 2016 Shasta Airflyte from DeHaan, we were treated wonderfully by Tracy and the service staff when we needed recall work done recently. Tracy’s customer service and handling of our work was topnotch. The service department problem-solved a tough window repair and saw the project through until it was fixed. We appreciated their commitment to “getting it right” and doing a great job. We will drive the extra mile to go to DeHaan because they are reliable and understand great service. We appreciate your excellent work! DeHaan is awesome!! - Phil
Great experience!Kim and Dave—I want to thank you both for a great experience purchasing our Coachmen Catalina camper. I would also like to thank Aaron for patiently going through all the camper features and systems. It was a lot of information to absorb but he made it easy for a couple of rookies to understand. I phoned Dave this afternoon to see if he could help with a question about the trailer charging relay I needed for the F150. The employees at the Ford dealership I went to here at home were less than helpful. After Dave suggested I check the owner’s manual (duh!) I found the relay and was able to get the right one. Anyway, I got a lot of things squared away with the camper today, and again just wanted to pass along my thanks for making this experience an enjoyable one.
Charles Wheeler P.S. I will get on the internet later and express some appreciation there too! - Chuck
Very Nice!The people at DeHaan’s are very nice. They are easy to talk to and they didn’t mind that we had our granddaughters with us when we looked at the 5th wheel and when we picked it up. I recommend them very highly. It is also close to our house so if we do need a repair we won’t have far to go. Visit DeHaan in Elkhorn, WI. - Sherrie
Pleasant experienceDeHaan made our purchase EASY, Painless & FUN! Everyone there was FRIENDLY, Kind and really seemed to care about our needs & desires when making this purchase…. Would HIGHLY reccommend! Wish all customer experiences were this PLEASANT!! - Cyndi
Excellent experienceGreat Lakes Roofing recently had the pleasure of installing a new roof over the showroom. Both Kim and Dave were exceptional to work with during their project, the expectation was set from the start as to what they wanted. The sales process ran very smooth and they followed up on every promise they made to our company. To have this experience with a customer of ours truly shows the professionalism they put into their business. I have no doubt any customer of theirs would be treated to the same experience we had working with them. - Jason
Absolutely the nicest bunch of people!Just want to give a shout out to DeHaan RV. Just had my RV in for some warranty work and they cheerfully took care of every little concern we had. They are absolutely the nicest bunch of people I have had the pleasure of dealing with. I can’t speak highly enough about them! - Phil
Thank You KimWe purchased a class C 10 days ago and have already been camping twice- Thank you Kim! We were coming from about 2-1/2 hours away and had limited time, but Kim made it work!! Since we didn’t have much experience, the thorough walkthrough was very helpful and over these past 2 weeks we’ve been able to figure everything out. - Carol
THE best RV dealerDeHaan RV is not only THE best RV dealer we have ever dealt with, but one of the best businesses in general. We saw an RV online that we were interested in so we called and spoke with Kim. We were nervous because we had a 5 hour drive to come check it out. So many times in the past we drove to check one out and it wasn’t as presented online or it wasn’t even for sale anymore. Kim took the time to talk to us in detail over the phone so we would be comfortable. She was just so very kind! When we arrived, the unit was even better than we thought… and so were Kim and her husband. We felt like part of a family. Kim took time to show us every detail of the unit and gave us suggestions on best practices. Her husband came out and helped us get familiar with it as well. When we left we were excited about our new travel trailer, but actually sad to drive home because they were just so wonderful! Even at a 5 hour drive, we will do business with them again and again. I’d recommend them to everyone I know… You wont be disappointed! Thank you DeHaan RV!!!! - Christy
pleasant and professionalDes and I had been looking for a Toy Hauler for about 6 months. We saw the Dutchman Intense at your dealership and stopped by to take a look. Dave took his time to show us the Hauler and we decided to purchase it. We Showed up a week later to close the deal and were again very happy with how we were treated. The service department took the time to walk us thru the whole camper showing us its operation and answering all our questions. They even switched the bunks around for us without hesitation. The whole staff was pleasant and professional. We would recommend this dealership to anyone who is looking for a fair and honest deal on a new or in our case pre owned trailer. - Alan
Thank you all!We recently purchased our RV from the team at Dehaans – they were super great!!! We picked up our RV a Thursday night with plans to head to Monroe on Friday afternoon. We needed to have the sway bar put on and the service team was able to help us Friday morning so we could make our trip. We would like to Thank everyone from Dave in sales to the Service Team for a wonderful first time experience- We look forward to dealing with you guys in the future from the servicing of the RV to our next purchase. I highly recommend the wonderful team to anyone wanting to purchase an RV – Thank you guys again!!!! - Randy
Professional and knowledgeableWhat a privilege to work with Kim DeHaan when shopping for a motorhome. Kim provided professional and very personal assistance for my wife & I during our search. She was extremely helpful and gave us a very good price. We thought we had found just the right model and then unfortunately, Kim did not have in her inventory. She offered to search for that model for us and even though we told her that was not necessary she diligently pursued this and found one within two hours from us and in the same price range she quoted us. I cannot say enough of Kim’s detailed attention to our needs and providing excellent customer service. We would recommend Kim to anyone in search of their recreational vehicle! She won’t rest until she finds your dream! - Vern
Thank you!Dear Kylee and DeHaan Service,
We want to thank you so much for the excellent way you handled service on our Tiffin Phaeton Coach. Everything was handled so professionally and completed so well. Kylee, you went above and beyond with helping us and worked so hard with Tiffin. It was great.
We just wanted you to know how happy and thankful we are with your dealership. We will definitely come to you with our needs in the future and will pass along to others in the RV World just how good you all are. Thanks again. - Kerry
Very helpfulKylee in particular has been very helpful over the past couple of years with our Class B Motorhome, a 2008 Roadtrek 210 Popular that now has 100K miles. I particularly am pleased with their rehabbing of our battery drawer and our Onan generator, as well as the replacement of our fridge. With the continued attention of their excellent service technicians, I expect to have our Roadtrek looking new for another 100,000 miles or more. - Dan
Pleasure to work withWe have had the pleasure of purchasing three trailers from DeHaan’s our last one is a fifth-wheel which we will be traveling to Arizona for the winter. From our sales person Dave Rodgers to Kim and all the office people we would like to thank them. The service department is very knowledgeable and answered all our questions. We have since then recommended DeHaan to many of our friends. - John
Great ExperienceThis was a great experience! We found our RV on line in the middle of winter and contacted Kim while she was on vacation and told her we wanted the unit. She was so kind enough to keep us updated on the weather as we were traveling from Oklahoma to Wisconsin. Once we arrived Kim and her staff were very friendly, so helpful and treated us just like family. We would be happy to recommend them to everyone. - Harold
Down to earth and honest peopleWe were exiting the camping life and had a very nice 2011 trailer to sell. After talking with DeHaan, we turned over to them to sell it for us. We were treated with respect and understanding and were assured they could sell our trailer. They did! In just less than 3 weeks. We were/are very impressed with the entire dealership, and if we were ever to get back into camping, DeHaan is where we would start. Down to earth and honest people. Anyone in the market should check them out. - Jim
Wow!Wow! What service. I had a BIG problem with my car and everyone at DeHaan RV was so helpful and friendly. I can’t say enough positive things about this establishment. They ordered the part I needed immediately, got me into their shop in record time and installed a new base plate on my car so that I was back in business in no time. Such a nice friendly atmosphere, it felt just like family. I can’t recommend them enough. They are fantastic. - Dave
Thank YouI want to say thank you to you and your team of employees at DeHaan RV for the way you handled the job of repairing my motor home and selling it in such a short time. It was one less chore for me to contend with and I am well pleased with the settlement. I’m sorry you were out of town when I picked up my check and I wasn’t able to thank you personally. Your employees are polite and friendly and it was a pleasure doing business with you. I will recommend DeHaan RV to anyone in the market for an RV or repairs - Robert
Thank you all!We wish to express our service thanks for repairing our RV, and being so thorough and pleasant to deal with. That means a lot to us!
As we looked over the paperwork we realized how involved this repair turned out to be. “Thanks” to the service team who repaired put in new parts and sanitized the unit, so the foul smell is gone. The new toilet, also, is very nice. We appreciate all that’s been done!
We look forward to enjoying our beautiful “Evergreen RV” for years to come.
Thank you all again! - C.
Exceptionally friendlyDehaan’s takes their work seriosly, can be counted on to do an excellent job, has a fully equipped garage, and an exceptionally friendly and concerned work force. I have had dealings with several other dealers and service departments in the area, and DeHaan’s is far and away the best - Terry
Pleasure to deal withIt has been a pleasure dealing with the DeHaans’ over the past years, having purchased two motor homes and most recently a small travel trailer. The sales and service departments are superb and I would recommend checking with them for all your camping needs. - Pat
Great customer service!Don’t know if this is helpful. My local dealer is a Forest River dealer but not for the Grey Wolf line. They do take care of my warranty work by getting authorization from F.R. to do the work. They are a great bunch of folks that understand how to do business, and that everyone who comes through your door is a customer in one form or another.
It’s refreshing to deal with a company that still understands what “Customer Service” really means. - Scot
Thank YouDeHaan RV is the best RV dealer we have ever had the pleasure to do business with. Kylee in the service department treated my wife and I with the utmost respect and gave us the best service possible. The service technician that worked on our fifth wheel did an absolute fantastic job! Thank you Kylee and all the team members at DeHaan RV Center. - Brian
Very HappyNow here’s a company that knows the true meaning of “customer service”!!! Such a refreshing place to come to where they bend over to make sure your needs are met – – and, dare I say we are RV Virgins!!! but they took the time, patience and energy to show us everything and make sure we were comfortable with our new unit. Way to go Kim - Miylady
Great experience.Their customer service department was great to work with. Kylee and Dave were top notch. Very knowledgeable, pleasant and efficient. We waited more than a month for another company to repair our Dometic refrigerator in our camper and they never did get the job done. DeHaan’s were happy to oblige, and now we might even get camping this year! Great experience. - Mummer